
I’ve recently needed to quickly develop working
relationships across departments in order to “get the job done.” This was
necessary because I have gone through one acquisition in 2012 and will be doing
another in 2013. The first acquisition was my boutique, hospitality driven
consulting firm being purchased by a very large HR consulting firm. It was a firm
I’ve always wanted to work for and I felt like I received a golden ticket. From
that, many processes, products, etc. needed to be streamlined and a large
amount of cross training had to be conducted.
Throughout that process (and it is an ongoing one) I’ve
attempted to learn different methodologies, apply ones that are most suitable
for the situation, and suggest new and improved ways of doing things. I couldn’t
do all of that had it not been for my consulting team really helping to train me
on everything. Outside of my department, there are large components of project
management and technology that I can’t possibly know everything about. But
through a few friendly IM chats, emails and discussions on the phone, I now
know who can help when I have a problem. They also know who to ask when dealing
with what I do. In all of these instances, I feel like these relationships are
mutually beneficial, very collaborative and team oriented and very positive
working relationships. You don’t have to go out on weekends with all of your
coworkers to have great relationships with them.
The main point that I want to make is that these
relationships take time, interest and actual cultivation. When I was developing
these strong relationships, I took a genuine interest in learning, developing,
the other person’s expertise and had GREAT respect for their time. The
consideration for time and respect for their perspectives goes a long way (even
in relationships not at work). Being genuinely interested in people shows and
it helps you to develop good strong relationships more rapidly. I didn’t
realize that being myself when talking with coworkers and taking a genuine
interest in them would make finding out things and learning things so much
easier.
I have an example of trying to implement a new process for a
client and I had NO idea how to actually distribute information, upload
information into a different system, how to manage client expectations
surrounding the new process, etc. I reached out to a project manager who is
rather new, but that I have worked with previously on a similar task asking her
the steps etc. She offered to help manage the project, found out whom to ask
about my specific issue and learned something new about our processes. The
person she reached out to walked me through a new system, showed me how to
upload things, explained the process, informed me on a few pitfalls I could run
into and gave me contacts in case anything went wrong. I honestly did not
expect that my reaching out to a project manager would result in something so
helpful, individualized and positive.
